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ORDER PLACEMENT
How can I pay for my order?
You can pay using all major credit and debit cards, Paytm, or through a bank transfer. Please note: Cash on Delivery (COD) is not available for certain orders.
What should I do if my payment fails?
If your payment fails, please contact our Customer Service team immediately. Call us at +91 98690 18771 or email us at connectheartfelt@gmail.com.
Do I have to pay for shipping?
We aim to offer inclusive shipping, though some exceptions may apply. Currently, we only ship within India. If you're located outside India and would like to place an order, please write to us at connectheartfelt@gmail.com.
When will I receive my order?
Once placed, your order will be processed and shipped within 24 hours via trusted courier partners. Delivery usually takes 4-5 working days in major cities and up to 8-10 working days in other areas. Please note: Heartfelt Living is not responsible for delays caused by unforeseen circumstances such as extreme weather, transport strikes, or other force majeure events.
How will I know if my order has been placed?
You will receive a confirmation email shortly after placing your order. If you don't receive it, please reach out to us at connectheartfelt@gmail.com.
How can I track my order?
Once your order is shipped, you will receive an email with tracking details. If you do not receive this email, feel free to contact us at connectheartfelt@gmail.com.
CANCELLATION / MODIFICATION / RETURN
Can I cancel an order?
Orders cannot be canceled once placed, as we begin processing them immediately. However, exceptions may be made at Heartfelt Living’s sole discretion. If you wish to cancel or modify your order, please contact us as soon as possible. Changes can only be made before the order is shipped. Note: Cancellations do not apply to custom orders.
How can I contact the Heartfelt Living Customer Service Team?
You can reach us by emailing connectheartfelt@gmail.com. You may also call us at +91 98690 18771 between 11 AM to 6 PM (Monday - Friday). Please note: Our products are not eligible for replacement.
Does Heartfelt Living accept corporate or bulk orders?
Yes, we do! For bulk or corporate inquiries, please email us at connectheartfelt@gmail.com.
Support
Our support team is available from 11 AM to 6 PM (Monday-Friday) Email: connectheartfelt@gmail.com Shop No. 20A Ground Floor. BMC Market, CTS No. 469, Behind Darshan Classic. JB Nagar Circle, Andheri East, Mumbai - 400099
Customization
Our candles, personalized for your special moments.
Quality Assurance
High-quality products made for your spirit.
Secure Payment
Your payment information is processed securely
PAN India Shipping
We offer delivery to all major cities and towns in India.